Why Home Visits Became Too Expensive

To repair a ride-on at your home, our technician had to:

• Drive to your home
• Transport your ride on back to the shop
• Return to your home after repair
• Drive back to the shop again

That’s four trips per repair, increasing labor, fuel, insurance, and scheduling delays. Our Concierge Pickup removes all of that.

Before You Repair, Ask Yourself

• Is the issue minor or major?
• Does your current ride on still meet your needs?
• What does a new one cost today?
• Do you want a newer model instead of repairing?
• Does a $200 Standard Cost Approval make sense for your situation?

How Our Pricing Saves You Money

• Most repairs fall under our $200 standard approval limit, making repair a smart alternative to buying new
• If we expect your repair to exceed $200, you are contacted first and decide how to proceed - you stay in control.
• A small deposit places your ride‑on into our repair queue and is applied toward the final cost.
• If the ride‑on isn’t worth repairing, the deposit simply covers the bench charge. No surprises. No wasted money.

Why All Appointments Are Off‑Site

• EZ Scooter Repair is a licensed North Las Vegas home‑based business. Nevada NRS regulations and HOA rules prohibit customer visits to the residence.
• To stay fully compliant and to ensure customer safety and convenience
• All appointments take place at a safe, neutral off‑site location.
• This protects both you and the business.
• It keeps service fast, predictable, and affordable.

Why Off‑Site Service Saves You Money
Running a home‑based business also means controlling costs responsibly.

Home visits previously required four technician trips, which increased:

• Labor hours - Travel time often exceeds repair time. Lost repair time capacity is passed on to the customer’s labor cost and increases customer wait times.
• Fuel and vehicle wear - Multiple round trips per job raised operating costs.
• Insurance requirements - Entering private property requires higher liability coverage.
• Compliance obligations - NRS and HOA rules prohibit customer visits. Encounters must be off‑site.
• Scheduling efficiency - A technician performing long-distance home visits causes delays and unpredictable appointment windows.

By switching to off‑site appointments with courier pickup, customers receive:

• Faster turnaround
• Lower overall cost
• Predictable scheduling
• Full transparency during the repair
• A safer, compliant service experience

What Customers Can Expect

Your appointment is designed for maximum transparency, safety, and convenience:

• Pickup/Delivery Estimate & Location confirmed online.
• Tracking - Real‑time courier tracking
• Live video streaming - See the problem diagnosed from your location
• Real‑time participation in repair decisions
• Full transparency from start to finish

Our technician uses live streaming eyewear during your appointment.
Audio and video are never stored or shared and used only during your appointment.
A Messenger account is required for secure communication.