Warranty Concierge Service
[Fast-Track Warranty Processing]
“No warranty issues. We handle everything.”

1. Pre Approved Warranty (No Fee)
Some manufacturers do not offer pre approved coverage. In these cases, standard processing fees apply:
• Basic Ride Ons (kids scooters, toy cars): $35
• Premium Ride Ons (e bikes, ATVs): $49
• Medical Ride Ons (scooters, chairs): $60

2. Warranty Handling (Fee Required)
For warranty providers such as Asurion and Allstate, an estimate is required before they will review your claim. Once approved, they manage the repair or replacement directly.
We handle the entire process for you, including:
• Intake and claim submission
• Documentation and communication
• Coordination with the manufacturer
• Scheduling repairs or replacement
You pay us directly for the estimate and handling service. Your insurance company reimburses you after the claim is approved.

3. Warranty Handling (Fee Not Required)
We are contracted directly by third party warranty companies such as Light Electric Vehicle Technologies (LEVT). LEVT provides North American technical support for manufacturers, importers, and distributors of light electric vehicles — including products without active warranties.
Because LEVT pays us directly, there is no cost to the customer.

4. Pre Approved Authorizations (No Fee)
Some brands, such as Razor, support their products directly and issue pre approved authorizations for parts and labor during the warranty period.
They send the authorization to E Z Scooter, we contact the customer, schedule the repair, and Razor pays us directly. No fee to the customer.

5. Online Only Brands (Fee Required)
Some online dealers require additional research to verify warranty coverage and obtain parts. These brands often sell nationwide without local service partners or have do not have service departments.
In these cases, a handling fee applies due to the extra work required to establish warranty eligibility and secure parts.

Customers turn to a third party "White-Glove" warranty service when:
✔ The manufacturer is slow, unresponsive, or difficult to reach
✔ Local shops refuse to perform warranty work
✔ The warranty process is confusing or unclear
✔ They want someone to manage the entire process
✔ They need faster turnaround than the brand provides
✔ They bought from a nationwide brand with no local service partners or “no service department”

How We Solve These Problems
We act as a “take care of it for you” warranty intermediary service that gets your repair moving by solving common frustrations such as:
✔ 4–12 week manufacturer wait times
✔ No local service centers
✔ Complicated or unclear warranty paperwork
✔ Brands that only offer email only support and slow responses

A “White-Glove” Warranty Concierge Service is a premium fast track warranty convenience for customers who don’t want to deal with the manufacturer.

Your fee covers processing and handling and the repair itself is covered by your manufacturer’s warranty.

Your unofficial service center for multiple brands and trusted local authority for ride on warranty work

✔ No paperwork
✔ No manufacturer runaround
✔ No waiting weeks for responses
✔ No confusion about what’s covered

To start your claim, please provide:
✔ Proof of purchase
✔ Product Serial number
✔ Photos or video of the issue
✔ A clear and accurate description of the problem

Incomplete submissions may delay processing.

Your time matters. We manage the entire warranty process for you — no support tickets, no long hold times, no back and forth emails.

White-Glove Processing a warranty claim requires time, documentation, and coordination before any repair can begin. This fee covers the administrative work involved in getting your claim approved — not the repair itself.

If your warranty is denied, your full handling fee becomes a credit toward a standard repair.

What the Warranty Handling Fee Covers:
✔ Claim intake and documentation
✔ Serial number and purchase verification
✔ Photo and evidence review
✔ Claim preparation and submission
✔ Communication with the manufacturer
✔ Ongoing status updates

What the Handling Fee Does Not Cover:
✔ Labor or repair work of any kind

The fee is required at the time you submit your claim.

We act as your White-Glove Warranty Concierge for ride on products, handling the entire process so you don’t have to deal with long wait times, confusing forms, or endless support back and forth.

We assist customers by:
✔ Verifying warranty eligibility
✔ Preparing and submitting warranty claims
✔ Communicating directly with the manufacturer
✔ Coordinating replacement parts
✔ Scheduling repairs once the claim is approved

To process your warranty claim, you must provide:
✔ Delivery of the item to the Repair Facility
✔ Proof of purchase
✔ Product serial number
✔ Photos or videos showing the issue
✔ A clear and accurate description of the problem

Incomplete or missing information may delay your claim.

Manufacturers typically do not cover:

✔ Delivery or pickup of the item from the Repair Facility
✔ Damage caused by accidents, misuse, or improper assembly
✔ Water damage
✔ Normal wear and tear items (tires, tubes, brake pads, chains, belts, etc.)
✔ Unauthorized modifications or alterations
✔ Batteries that are outside their warranty period
✔ Products without valid proof of purchase

If your warranty is not covered or is denied:
✔ Your full handling fee will be credited toward a standard repair
✔ You will receive a no pressure repair estimate

Some manufacturers offer parts only warranty coverage.

This means:
✔ The manufacturer provides the replacement part at no cost
✔ Labor is not included
✔ The customer is responsible for any labor charges required to install the part

This is a common policy in the ride on industry.

How We Handle Parts Only Warranties
✔ We will notify you if your manufacturer covers parts but not labor
✔ We will provide a clear labor estimate before any work begins
✔ You may approve or decline the labor service with no pressure
✔ We offer discounted labor rates for warranty customers

If your warranty does not include labor, or if the issue is not covered under warranty, labor charges will apply.
✔ You will receive a no pressure estimate before any work begins
✔ Labor charges may be:
o Flat rate for common repairs
o Variable for complex diagnostics or installations

Labor Price Range
Battery Replacement: $25 – $35
Wheel/Tire Repair: $25 – $50
Brake Adjustment: $20 – $35
Mechanical Issues: $45 – $90
Electrical Issues: $35 – $90
Bench Charge / Deposit: $35

We identify the issue before you spend. Clear recommendations, transparent pricing and no pressure.

Turnaround times depend on several factors:
✔ Manufacturer response time
✔ Parts availability
✔ Shipping timelines
✔ Complexity of the repair
We provide updates throughout the process and notify you as soon as your repair is ready.

Our Commitment to be:
✔ Fast
✔ Transparent
✔ Hassle free
✔ Fair
✔ Professional

Our goal is to reduce downtime and get your ride on product back to you as quickly as possible.